Terms of Service

Last updated: September 2026

1. Acceptance of Terms

By using Swarell’s website, mobile app, and related services (collectively, the “Services”), you agree to be bound by these Terms of Service (the “Terms”). If you do not agree, please do not use our Services.

2. Description of Services

Swarell provides:

• Mobile Recharge: Instant top‑up for mobile credit and data in Cameroon and other supported countries.
• Bill Payments: Payment of electricity, water, internet, and TV subscription bills.
• Sourcing & Logistics: Connecting businesses with suppliers in China and Europe, handling procurement, quality control, and shipping.
• Business Support: Market research, localisation, and bilingual customer support.

3. User Accounts

Some Services may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use.

4. Payments and Fees

• All prices are displayed in the currency selected at checkout.
• Payments are processed through secure third‑party payment gateways.
• You agree to pay all fees and charges incurred in connection with your use of the Services.
• If a payment fails, we may suspend or cancel your order.

5. Refund Policy

• Refunds for mobile recharge and bill payments are generally not available once the transaction is completed.
• For sourcing and logistics services, refunds are subject to the terms of the specific agreement.
• If you believe you are entitled to a refund, please contact us at support@swarell.com with your order details.

6. User Conduct

You agree not to:

• Use the Services for any illegal or unauthorised purpose.
• Interfere with or disrupt the integrity or performance of the Services.
• Attempt to gain unauthorised access to any part of the Services.
• Misrepresent your identity or affiliation.

7. Intellectual Property

All content on the Swarell website and app, including text, graphics, logos, and software, is the property of Swarell or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

8. Third‑Party Links

Our Services may contain links to third‑party websites or services that are not owned or controlled by Swarell. We are not responsible for the content or practices of any third‑party sites.

9. Limitation of Liability

To the fullest extent permitted by law, Swarell and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services. Our total liability shall not exceed the amount you paid us in the six months preceding the claim.

10. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the Services will be uninterrupted, error‑free, or secure.

11. Indemnification

You agree to indemnify and hold Swarell harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of your use of the Services or your violation of these Terms.

12. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice. Upon termination, your right to use the Services will immediately cease.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law provisions. Any legal action shall be brought in the courts of [Your Jurisdiction].

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page. Your continued use of the Services after the changes constitutes acceptance of the new Terms.

15. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: support@swarell.com
• Phone: +86 18657161973
• Address: Swarell, Hangzhou, China